Frequently Asked Questions

Tallow is rendered fat from grass-fed cattle. It's remarkably similar to the oils naturally produced by human skin, making it highly compatible and easily absorbed. Tallow is rich in vitamins A, D, E, and K, as well as essential fatty acids that nourish and protect your skin barrier. Unlike synthetic moisturizers, tallow works with your skin's natural biology.

We source our tallow exclusively from small, family-owned farms in the American Midwest that practice regenerative agriculture. Our cattle are 100% grass-fed, pasture-raised, and never given hormones or antibiotics. We personally vet each farm to ensure they meet our strict quality and ethical standards.

Yes! Tallow is naturally hypoallergenic and has been used for centuries to soothe sensitive and irritated skin. Our formulas are free from synthetic fragrances, preservatives, and common allergens. However, we always recommend doing a patch test before using any new skincare product.

Our pure tallow balms have a very mild, natural scent that dissipates quickly after application. Our scented varieties use only pure essential oils for fragrance - never synthetic perfumes. Many customers are pleasantly surprised by how neutral our products smell.

While we cannot certify our tallow as "organic" (there is no organic certification for rendered animal fats), we source exclusively from farms that exceed organic standards. Our botanical ingredients are certified organic whenever possible.

Contrary to what you might expect, tallow is actually non-comedogenic (rated 2 on a scale of 0-5). Its fatty acid profile closely matches human sebum, so it's easily absorbed without clogging pores. Many customers with oily or acne-prone skin report improved skin balance after switching to tallow.

Standard shipping takes 5-7 business days within the continental US. Expedited shipping (2-3 days) and Express shipping (1-2 days) are also available. Orders are processed within 1-2 business days. You'll receive tracking information via email once your order ships.

Yes! We offer free standard shipping on all orders over $75 within the United States. For orders under $75, standard shipping is $5.95.

Yes, we ship to Canada, United Kingdom, Australia, and select European countries. International shipping rates are calculated at checkout. Please note that customers are responsible for any customs duties or import taxes.

Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also check your order status in your account dashboard under "Order History."

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund of the product price. Products must be at least 50% full for opened items.

Simply email us at [email protected] with your order number and reason for return. We'll respond within 1 business day with a prepaid return shipping label and instructions.

We don't offer direct exchanges. For the fastest service, we recommend returning your original purchase for a refund and placing a new order for the item you'd like instead.

Once we receive your return, we process refunds within 3-5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Warm a small amount between your fingertips until it melts (body heat is enough). Apply to clean, slightly damp skin for best absorption. A little goes a long way - start with less than you think you need. Our balms can be used on face, body, hands, and even lips.

Store your tallow products at room temperature, away from direct sunlight and heat. Tallow has a natural shelf life of 1-2 years when properly stored. You don't need to refrigerate it, though you can if you prefer a firmer consistency.

Yes! Tallow is excellent for facial skincare. Its composition closely mimics human sebum, making it ideal for maintaining skin balance. Many customers use our balms as their primary facial moisturizer, and some even use it as a makeup primer or overnight treatment.

Tallow itself is generally considered safe during pregnancy. However, some essential oils are not recommended. Our Pure Tallow Balm (unscented) is the safest choice for expecting mothers. As always, consult with your healthcare provider if you have concerns.

Yes! We use glass jars (infinitely recyclable), recycled cardboard boxes, and paper-based packing materials. We're continuously working to minimize our environmental footprint while ensuring your products arrive safely.

We never test on animals. Our tallow is a byproduct of the meat industry - by using it, we're preventing waste from animals that were already raised for food. We believe in honoring the whole animal and supporting regenerative farming practices.

We partner exclusively with farms that practice regenerative agriculture - a method that rebuilds soil health, sequesters carbon, and supports biodiversity. By choosing grass-fed tallow, we're supporting a more sustainable food system.